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With every Microsoft Office 365 Enterprise, Business, Education, and Government subscription, Microsoft Support provides global technical, pre-sales, billing and, subscription support. Support is available both online through the Office 365 portal and by telephone for both paid and trial subscriptions. For more information, see Office 365 Support Options.
Authorized administrators can use the Office 365 portal to submit service requests online, access support telephone numbers, and view all open and recently closed service requests. Service requests submitted in the Office 365 portal can be reopened for up to 14 days after the request has been closed. For instructions, see Contact Office 365 for business support.
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Free phone technical support number is not accessible by mobile phone. Back; Customers calling will be charged at relevant IDD carrier IDD rate. Back; Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. The update history information for version 16.16 and earlier also applies to Office 2016 for Mac, which is also a version of Office for Mac that’s available as a one-time purchase. Older versions up to and including 16.16 can be activated with an Office 2016 for Mac volume license. Search Search Office help. Cancel 0 Cart 0 items in shopping cart.
The O365 technical support team troubleshoots only those issues that are related to Office 365. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must either work with their networking team or the engage the Microsoft Networking team for assistance.
Community and self-service support options
Self-service support is available for all Office 365 plans, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. For more information about self-service support resources, see the Help and training service description.
Pre-sales support
Pre-sales support for Office 365 provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. The support telephone number can be found on the Office 365 portal of the free trial. For instructions, see Contact Office 365 for business support.
Billing and subscription management support
Assistance for billing and subscription management issues is available online or by telephone during local business hours, Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 portal. For instructions, see Contact Office 365 for business support.
Here are some examples of billing and subscription management issues:
Signing up for a trial or purchasing a subscription
Converting from a trial subscription to a paid subscription
Understanding the bill
Renewing a subscription
Adding or removing licenses
Canceling a paid subscription
Technical support
Technical support for Office 365 subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table.
| Support Category | Examples |
|---|---|
| Installation and setup | Exchange Online: Office 365 mailbox migration Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox) Autodiscover configuration SharePoint Online: Permissions and user groups Configuration of external users Skype for Business Online: Installation and creating contacts Microsoft Office 365 ProPlus: Installation and setup assistance |
| Configuration | Service configuration failure issues Provisioning issues Domain setup and re-delegation Service configuration issues Single sign-on (SSO) Active Directory synchronization |
Note
You can learn how to contact technical support here: Contact Office 365 for business support.
Technical Support for Office 365 does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Microsoft Community.
Technical support case handling
Microsoft assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.
| Severity Level | Operations and Support Description | Examples |
|---|---|---|
| Sev A (Critical) | One or more services aren't accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected. | Widespread problems sending or receiving mail. SharePoint site down. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls. |
| Sev B (High) | The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected. | Send button in Outlook is garbled. Setting is impossible from EAC (Exchange Admin Center) but possible in PowerShell. |
| Sev C (Non-critical) | The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists. | How to set user password that never expires. User can't delete contact information in Exchange Online. |
Technical support initial response times
Initial response time is based on the severity levels described above and the type of Office 365 subscription. The response time objectives are described in the following table.
| Severity Level | Office 365 Business Essentials1 Office 365 Business1 Office 365 Business Premium1 | Office 365 Enterprise E12 Office 365 Enterprise E32 Office 365 Government G22 Office 365 US Government E32 Office 365 Education2 | Office 365 Enterprise F12 Office 365 US Government K12 | Elevated Support Options3 |
| Sev A (Critical) | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour |
| Sev B (High) | Available: business hours Response time: no commitment | Available: 24/74 Response time: next day | Available: 24/74 Response time: next day | Available: 24/74 Response time: 2 hours |
| Sev C (Medium) | Available: business hours Response time: no commitment | Available: 24/74 Response time: no commitment | Available: 24/74 Response time: no commitment | Available: 24/74 Response time: 4 hours |
Note
1 Business plans include business hours support for all non-critical issues and 24/7 phone support from Microsoft.
2 Enterprise plans include 24/7 phone support from Microsoft for all issues.
3 For descriptions of the elevated support options, see Additional support options.
4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions.
Support for standalone plans
Support for paid standalone plans is handled with the same level of support and response time objectives as Office 365 plans in the Enterprise service family. For a list of standalone plans, see Standalone services.
Technical support languages
Depending on the location and language, support engineers are available during most regional business hours and, in several cases, on a 24-hour basis. For more information, see International Phone Numbers and Office 365 Support Options. If additional translation assistance is required, support engineers can remain on the line and arrange for a translator to join the call.
Shared support responsibilities
Microsoft understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users.
Administrator role and responsibilities
People with Office 365 administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 portal and to communicate directly with Microsoft about Office 365 service requests.
With Office 365 Enterprise and Office 365 Business plans, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assigning admin roles.
The administrator is:
Responsible for service administration and account maintenance.
The primary contact that sets up and supports each service user.
Authorized to submit service requests to Microsoft.
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The administrator's role is to:
Provide user account setup and configuration to allow users access to the services.
Address client connectivity, client software, and mobility installation issues.
Address service availability issues within the customer's organizational span of control.
Use Microsoft's self-service support resources to resolve support issues.
The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should contact Technical support.
Microsoft Office For Mac Support Phone Number Usa Customer Service
Microsoft support role
Microsoft support's role is to:
Troubleshoot and provide technical guidance for customer issues and escalations.
Gather and validate information related to specific service requests.
Provide issue coordination and resolution management.
Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
Provide assistance with licensing, invoicing, and subscription inquiries.
Provide assistance with purchasing and trial inquiries.
Continually gather customer feedback on how to improve the service through surveys.
Additional support options
Elevated support options
While the support services included with Office 365 meet the needs of many customers, customers with more advanced requirements or complex environments should consider paid support options from Microsoft. These elevated support offers include quicker response objectives, the ability to set issue severity level, and access to additional technical resources and support account management.
Examples of elevated support include:
Service update management
End-to-end support for clients and services
Reactive and advisory services from advanced engineers
Incident management and on-site workshops
Microsoft Office For Mac Support Phone Number Usa 2019
There are several types of additional support services available:
For options for large enterprise customers looking for a full-lifecycle service to support their move to Office 365, see Microsoft Services for Office 365.
For options for large enterprise customers looking for a managed support service that covers both Office 365 and on-premises technologies required to access the online service, see Premier Support.
For options for smaller enterprise customers in the United States, Canada, and the United Kingdom, see Professional Direct Support.
Partners
You can select a Microsoft partner and delegate administrative functions, including creating service request tickets. For more information, see the Partners service description and Add, change, or delete a subscription advisor partner.
Developers
Developers can learn more about developing Office and SharePoint applications for Office 365 at the MSDN Microsoft Developer Network. Developer support is available through online blogs and forums in the developer community, through Premier or Partner support resources, or directly through Microsoft. For links to developer support options, see Support Resources.
Note
The Office 365 team does not support scripts (for example, scripting techniques like JavaScript, VBScript, and so on, or VBA). If you need assistance with scripts, contact Microsoft Support. For Office applications usage support, see Support options for Microsoft Office application issues for Office 365 subscribers.
Volume licensing
If you have already purchased licenses from Microsoft under a volume licensing program, here's where to go for support:
For support related to licenses and locating keys, go to the Volume Licensing Service Center.
For technical support, see Technical support.
Sep 02, 2015 To install this update. Office 365 Commercial customers can get the new Outlook for Mac by accessing their Office 365 Portal, (Gear icon Office 365 Settings Software Outlook for Mac icon) or visiting the Software page; Office 365 consumer subscribers can get the new Outlook for Mac by going to their My Account page. Troubleshoot Microsoft AutoUpdate. Open Safari and download the latest version of Microsoft AutoUpdate. Press Command + Shift+h. Go to Library PrivillegedHelperTools and make sure that com.microsoft.autoupdate.helpertool exists. Run Microsoft AutoUpdate. Jan 25, 2019 Outlook for Mac works with Microsoft Exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud Learn more about Office 365 Office 365 is a cloud-based subscription service that brings together premium versions of Word, Excel, PowerPoint, Outlook and OneDrive, with the best tools for the way people work today. Update microsoft outlook mac. Update your password in Outlook for Mac. On the Tools tab, click Accounts. In the left pane, click the account in which you want to change the password. In the right pane, enter a new password in the Password box. Close the Accounts window. Outlook saves the password automatically. Jul 01, 2018 Thank you for your update. And since the Mac OS has updated to the latest version, I suggest you check if the Outlook 2016 for Mac desktop client is the latest version. You can refer to Outlook for Mac update history and make a contrast.
For billing questions, see Billing and subscription management support.
For general information about volume licensing, go to Volume Licensing.
Feature availability
To view feature availability across Office 365 plans, see Office 365 platform service description.
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Support by phone
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Microsoft word for mac. Jul 18, 2017 1. Head over to the Mac Product Key Finder website and download and install the free version of the app on your Mac. The free version supports the ability to find a product key for the Microsoft Office 2008. Launch the app once it’s installed on your Mac and let it find product keys. Pingback: find microsoft office key installed product. Istox December 29, 2008 at 3:14 pm. THanks for posting this – helped a lot. I lost the entire ms office box + cd and now need to put office 2008 on my new mac. I have gotten an install disk from a friend, but am happy I can recover my legit serial. Thanks again! Apr 18, 2016 When you put the product key in, MS Office contacted the Microsoft Server, which checked the product key was valid, then returned an Activation Key (different number) to your computer. You can't reconstruct the product key from the activation key, and you can't activate without it.
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